Privacy Policy

1. Introduction

Collectors Central Pte Ltd (“Cards Central”, “we”, “us”) is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This policy explains what data we collect, how we use it, and your rights.

2. Personal Information We Collect

Device Information

When you visit our site, we automatically collect certain information about your device, including your web browser type, IP address, time zone, and cookies installed on your device. As you browse, we collect information about the pages you view, search terms that referred you to us, and how you interact with the site. We collect this using cookies, log files, and similar technologies.

Account & Order Information

When you create an account or make a submission, we collect your name, email address, phone number, billing and shipping address, and payment information.

Submission Data

Cards submitted, grading company selected, service level, payment amount, and submission status history.

Photos

Images of your cards taken at drop-off as a condition record.

Communications

Emails, messages, and enquiries you send us.

3. How We Use Your Data

We use your personal information to:

• Process and fulfil your grading submissions
• Send you status updates and notifications about your cards
• Process payments and issue receipts
• Screen submissions for fraud or prohibited items
• Communicate with you about your account or enquiries
• Improve our services and website
• Comply with legal obligations

We do not use your data for automated decision-making or profiling.

4. Sharing Your Personal Information

Grading companies (PSA, CGC, BGS, TAG): We share your submission details as required to process your order.

Payment processors: Payment data is handled by our payment partners under their own security standards. We do not store full card numbers.

Service providers: We use third-party services to operate our platform. These providers process data on our behalf and are bound by appropriate data protection agreements.

Legal requirements: We may disclose your information where required by law or to protect our legal rights.

We do not sell your personal data to third parties for marketing purposes.

5. Do Not Track

Please note that we do not alter our data collection or use practices when we receive a Do Not Track signal from your browser.

6. Data Retention

We retain your account and submission data for 7 years from your last transaction for accounting and legal compliance purposes. You may request deletion of your account at any time, subject to our legal retention obligations.

7. Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Withdraw consent to the use of your data (note: this may affect our ability to provide services to you)

To exercise these rights, contact us at the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls, and secure data storage. No system is completely secure — please keep your account credentials safe.

9. Cookies

Our website uses essential cookies to keep you logged in and remember your preferences. We do not use advertising or third-party tracking cookies.

10. Links to Other Sites

Our website may link to third-party sites (e.g. PSA, CGC). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact

Collectors Central Pte Ltd
62A Smith Street, Singapore 058964
hello@cardscentral.com